Prologue:
Hello and welcome to the return portion of my trip to NY.This time I will compare my experience with UA's Polaris business class on the competitive SFO - New York market. So far I was impressed with AA. Will UA compare favorably? We'll see.
This was the only UA Club open at this massive airport. It's an old facility that is definitely showing its age and is in need of a major renovation.
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Entrance.
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Reception desk.
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The lounge is arranged in a circular layout looking out into a food court in the middle.
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There a different sections with seating area and cubicles.
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There are markings on the cubicle walls.
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Uneven chair.
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Bar.
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You had to ask for hot beverages at the bar.
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The buffet was like a "help yourself" vending machine.
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WC's. There were about 3 sets of these inside the lounge.
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I wanted to check out the famous "pop out" lounge and there was a big sign by the Polaris lounge advising people to go to the one by gate C93. When I arrived I saw this sign.
========== United Club Gate C74 ==========
Staff Service: 9/10
Entertainment: 4/10
Business Center: /10
Food: 4/10
Lounge Design: /10
Spa and Bathroom: /10
Wifi: /10
Summary:
The UA Club experience was disappointing and not what is expected from an airline at its major hub. The lounge is old and showing its age. Catering is limited to packaged snacks. At least UA can make an effort to serve hot soup like AA. There were a few pax not wearing masks inside the club.The Polaris cabin looks nice with direct aisle access for all seats. However the narrow entrance to the seat is a bit annoying. The amenity kit feels cheap and not as generous as the AA one. The lack of a printed menu, beverage service before the actual meal and limited choices for main dish are some negatives. .
However the crew was friendly and the main dish was delicious.
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