Prologue:

It was my summer holiday to Europe and first time with Qatar Airways.

========== Qatar Airways Arrival Lounge ==========



Staff Service: /10
Entertainment: /10
Business Center: /10
Food: /10
Lounge Design: /10
Spa and Bathroom: /10
Wifi: /10

Summary:

When I arrived in Amsterdam I found out straight away that one of the wheel is just handing on to its dear life. I quickly made a complaint with Swissport (who handles all baggage claims for Qatar Airways). The staff could not do much except to give me a receipt for a 'damage report' and ask me to keep the report save.
I quickly email amsllqr@nl.qatarairways.com to inform them about this issue.
I only received an email 1 day before I was about to leave Amsterdam to go back home (2wks later) to say that I need 'The Original Purchase Receipt of the bag' for them to proceed with my claim. They also expected me to go and fix my own bag while I'm on a holiday in a different country than my own.

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