You Trip Report

DATE	Language
2014-11-28	English

Prologue:

Hello and welcome to this TR which actually is the final leg of a connecting flight that started in CDG. However since there are so many intra-European trips on BA I have decided to skip the short hop and concentrate on the longer segment.

I planned this trip at a time when I was considering BA's Executive Club as my frequent traveler program and part of the purpose was to see how LHR fared as a connecting hub. In the end I felt that connecting thru there was not as smoothly as I anticipated and that the BA premium cabin was not the best compared to the competition so I gave up after being BA Bronze and focused on TK instead.

I entered the empty BA Galleries lounge and was welcomed by the agent. There were just a few people lingering around and I decided to take a shower before my flight. The Elemis spa was located at the end of the hallway right by the business center. I waited for about a minute until an attendant appeared and invited me to use shower #5.

After the attendant checked me in I made a turn to the right side.

Down the hallway to the business center and showers.

The view in reverse.

Business center.

The shower room was compact with a toilet a folded bench that can double as surface to place your light luggage and a shower. It was functional and very institutional looking with Elemis products and a radio dial that allowed you to change stations. Water pressure was great and I loved the ability to switch the settings between shower body spray and hand held hose.

This bench has a few loose screws. A liability waiting to happen?

After that invigorating experience I explored the lounge and came across the hot buffet and salad station near the entrance.

Beverage station.

The big tub.

Seating areas.

My snack.

========== British Airways Galleries Club T 5B ==========

Staff Service: 9/10

Entertainment: 8/10

Business Center: 9/10

Food: 8/10

Lounge Design: /10

Spa and Bathroom: /10

Wifi: /10

Summary:

My first Club World experience on BA was somewhat disappointing. The seat is comfortable and private enough when partition is up, but when it is down and you face across your neighbor it feels awkward. Also, the majority of the window seats in this cabin do not offer complete free aisle access. It takes some juggling around to be able to step into the aisle when the aisle person on the following row deploys the footrest and is taking a nap. If you are in the main deck of the 747 in J, the window seats are located over the wings and your view is restricted.

The crew was smiling and friendly, but being skipped during the appetizer service and the slow meal delivery did not contribute to the overall score. I appreciate the help of one of the FA's in getting me a set of cards and getting back to me quickly on that.

The catering was a big let down. Too many things went wrong with this meal service as you can read from my report above. Inedible appetizer, overcooked beef, unusual pairings, no chocolates, melting ice cream, cheap second meal presentation, etc.

Entertainment needs to improve and the choices of films/videos are limited and not on par with other carriers like CX or even AF.

We departed 21 minutes late and arrived 16 minutes later. A minor delay in the big picture.

Good thing that my J ticket was deeply discounted and I was able to use some promotions to offset the cost. Next time I think I will just stick with Premium Economy.

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Prologue:

========== British Airways Galleries Club T 5B ==========

Summary:

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