Prologue:
This is a flight that is very familiar to me ever since I started taking it last year. However today's flight is a good example of "Murphy's Law" in action - when something can go wrong it will go wrong.On this particular flight there were a series of mishaps starting with the missing headphones on my seat followed by the tray table being inoperative and finally getting a piece of sticker on my salad.
However the crew was very attentive and professional.
This lounge has been reported in detail previously so I will just include 2 pictures of the disappointing catering. I was planning to visit the Lufthansa lounge by taking the shuttle from the UA terminal to Terminal B where the lounge was located. Well it turns out that the shuttle is inoperative and I had to re-clear security twice if I wanted to visit it so I canceled that. In addition I was reading some reviews of the LH lounge and it seemed that they were only serving crisps and another packaged snack so it was not worth the effort to go.
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No salami with mozzarella this time. Lots of vending machine junk packaged snacks.
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========== United Club Gate C74 ==========
Staff Service: 9/10
Entertainment: /10
Business Center: /10
Food: 3/10
Lounge Design: /10
Spa and Bathroom: /10
Wifi: /10
Summary:
Starting with the inconvenience of not being able to visit the LH lounge followed by the "occurences" aboard this flight turned out to be quite disappointing. The saving grace was the nice and attentive crew who did their best under the circumstances.For example when I was asking for a caramel cookie after the meal one of the flight attendants searched everywhere to get me one and even offered me some coffee or tea to go along with it. That was a very proactive and nice gesture.
I sent a feedback form to UA about all these issues that I encountered.
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