Prologue:
Hello and welcome to this report with Hawaiian which many travelers consider the "best" domestic airline in the US.For those unfamiliar with this company you will discover why HA is held in such high regard, particularly by yours truly. I was presented with the opportunity to fly them earlier in Nov. when I took a weekend trip from SFO to HNL with family and couldn't pass the chance to book them at least for one segment to see how the airline has changed and adapted its service in this new post Covid era.
Going up the stair to the second level where the Plumeria loung was located.
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We were welcomed by a professional and friendly agent.
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The lounge is an open space with little privacy. At times it became very crowded and there was a line of people waiting outside. I'm sure that being a member of Priority Pass has played a factor in its full capacity.
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Lots of packaged snacks.
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Some fresh fruits.
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Chicken karaage (Japanese style fried chicken pieces) and noodles in addition to soup were the only hot items.
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The lounge became really full at one point.
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Sugar coated chocolates are always a delight.
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Alcoholic beverages.
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Pastries.
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========== Hawaiian Airlines Plumeria lounge ==========
Staff Service: 9/10
Entertainment: /10
Business Center: /10
Food: 7/10
Lounge Design: /10
Spa and Bathroom: /10
Wifi: /10
Summary:
The Plumeria lounge at HNL might not be the best but it provides a service for what it's worth. Hawaii is a leisure market and nobody expects a true world class lounge facility like the ones you will find in a major financial hub airport.It was a pleasure to fly HA and still find free meals onboard even through it is a hot sandwich instead of a regular meal. Considering that no other competitor offers free food this is already a major advantage in their favor. Crew is probably one of the major assets with this airline and in my limited experience I have always found them to be friendly and professional.
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