Prologue:
Welcome to this return trip from BUR on another low cost carrier - Southwest.Southwest is an interesting airline that has thrived despite the turmoils that have plagued the airline industry making it the largest low cost airline in the world. It is mainly a domestic carrier serving a few intl destinations in Mexico, Costa Rica and the Caribbean.
In addition Southwest has been ranked favorably by passengers for its friendly policies. Two checked bags for free and never a change or cancellation fee, even before covid19.
This flight turned out to be one of the best that I have had in a long time. Crew were friendly but one FA in particular stood up because she recognized me as an aviation geek when she saw me taking pics of the cabin. She later brought me some "souvenirs" without even asking and thanked me for flying with them. Before she did that I even thought about asking the crew for some wings. Her ability to anticipate my needs was remarkable. I would expect this type of attention flying in a premium cabin with airlines like SQ or QR, but never on a short flight with a low cost airline.
BUR main terminal outside taken on arrival the previous day.
Southwest check in counter.
I checked in online before but decided to ask for a printed boarding pass just in case.
Gate area.
The gate counter was away from the boarding door. Bizarre arrangement.
There are columns at the gate with designated numbers for people to queue according to their priority number.
After group A boarded it was time for B.
Boarding.
Friendly welcome aboard and small chat with the FA.
I saw this seat and grabbed it immediately. Thankfully my row was empty.
Plenty of legroom.
Door closed and taxiing out.
Other airlines serving BUR.
Bye BUR.
FA's took drink orders first and then passed a snack bag. The show each pax a graphic menu with a pic of drinks numbered 1-4 and pax selected the number they wanted by telling the FA or showing with fingers.
I had water.
On the 737-700 there is 1 WC in the back.
Love this detail on the bulkhead wall.
WN souvenirs
========== Burbank Airport (BUR) - ==========
========== Southwest - Airline ==========
========== San Francisco Intl Arpt (SFO) - ==========
Summary:
Fantastic flight that was not expected due to a superb crew who was the epitome of customer service.Overall Southwest is a good option to fly with their generous bag and ticket change policies. The friendliness of the whole crew was also a strong advantage.
22 Comments
ReplyI'm speechless !! superb crew and such a nice report.
Gracias Panda
Life is full of surprises after all. ;)
Reply10/10 on a low cost carrier, you set the bar at its max, but the credit is due in fact. The FA went above and beyond.
Another great report my friend. Have a lovely saturday.
This was a great flight without a doubt. When I boarded the flight the FA's were chatty and that sets the tone for the rest of the flight. When crew gives you a sense that they are approachable and friendly it's always a good sign.
ReplyLoved this report. Brilliant FA. Thanks Adan and see you around.
Thanks for your comments and hopefully my next report will be a longer trip. ;)
ReplyNW have such a good footprint and yet they do outrank legacies.
It was a pleasant read Panda.
No surprise that Southwest has pretty good customer satisfaction. It was nice to give them a try.
ReplyGreat!
ReplyWoof ! JetSetPanda !
Your rating immediately made my mouth water. We all know your expertise, JetSet'.
So I rushed to your report. And yes everything is perfect in this flight. (Still well done for the seat;)
Interesting, this boarding procedure set up by Southwest.
I love this heart.
Thanks for sharing this really interesting report, Adan. See u soon;)
Southwest is a very unique airline in so many ways and it was nice to try something different after flying UA and AA. :P
I like the boarding procedure and it's amusing to play seat lottery once you get onboard.
See u later hopefully on a more interesting route. ;)
ReplyHard to believe, you were flying a low cost airline.
Thanks for sharing Panda.
It's good to be surprised in life. ;)
ReplyHi Adan
Thanks a lot for this new TR. Another company I never flied with.
Are you sure SW is low cost? it didn'nt seem so.
good FA make good flight.
bye
Lots of people in the US like Southwest because it never issues change or cancellation fees and it has very good customer policies like checking of bags for free.
I didn't expect a lot but I ended up receiving more. ;)
ReplyWhat a great flight my friend!!!
For me southwest looked like easy jet or some other lowcost that we have in Europe...
Fantastic and great safety card, lol!
Thank you for this nice report Adan
It's a fair comparison and they are about the same except that WN is a bit more generous with free perks.
The thing the safety card would be a great addition to your collection. ;)
Ciao.
ReplyVery interesting to discover how it works there, thanks !!
I hate being caught by surprise and from behind. :P
ReplyLow cost or legacy, where is better place to be? Nowhere, flying, flying....
For us aviation geeks flying is the main joy whether low cost or legacy, First or Economy. :)
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